At Modlite, we take pride in crafting products of exceptional quality and durability. Should a product not meet our high standards, please contact us at Support@Modlite.com to initiate a claim. To assist in resolving the issue promptly, we may request that you perform initial troubleshooting steps.
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WARRANTY INFO
Lights:
Your Modlite and Noxon light is covered by full Lifetime warranty, which is fully transferrable. If we made it, we stand behind it.
Batteries:
Modlite Batteries are warrantied for 2 years from purchase date.
Modbutton:
Your Modlite ModButton™ Lite is covered by a full Lifetime warranty, which is fully transferrable.
Warranty Details
Shipping Responsibilities
Shipping Responsibilities:
Customers cover shipping costs for sending items back to Modlite Systems.
Modlite covers shipping costs for warranty/exchange items returned to the customer.
Processing Time
Allow up to 3 weeks (15 business days) for processing warranties, exchanges, or returns. We make every effort to promptly get you back up and running as quickly as posible.
Returns Policy
Unused and unopened products can be returned within 7 days of receipt for a full refund (initial shipping fees are non-refundable).
Modlite reserves the right to evaluate returns before issuing refunds.
Warranty Items shipped back to Modlite without prior approval/notice may be forfeited.
Only ship back specifically what our support team asks you to ship. If in doubt, clarify before shipping.
Surefire™ Products
Opened Surefire™ products are non-refundable.
Surefire™ warranty claims must be directed to Surefire™
International Claims
We will do our best to help you, but please note procedures may vary.
Please contact Support@Modlite.com for details.
Discontinued and limited Run products
Warranty claims for discontinued items will be replaced with a comparable product.
Battery & Safety Warnings
Lithium ion batteries may explode or burn due to improper use. A purchaser and user of rechargeable batteries should educate themselves on rechargeable batteries, especially as to charging, discharging, assembly, and storage.
Learn more about proper storage and care for rechargeable batteries at Battery University. For additional information about Battery selection click HERE.
We are not responsible for any damage caused by the misuse or mishandling of rechargeable batteries.
Here are a few tips
Never completely discharge batteries (below 2.5V under load or 3V unloaded)
Charge fully (to 4.2V) before first use
Use only high quality battery chargers such as the Nitecore D2 model we sell.
Never try to charge or discharge Li-ion batteries with battery chargers that are not made for Li-ion batteries
Do not use any rechargeable battery or charger if any visible damage is present, or if known mishandling, accidental or otherwise, has occurred
Always store and transport rechargeable cells in a safe, non-conductive container (never keep a spare battery loose in a pocket and always use protective cases)
If a rechargeable battery overheats, hisses, or bulges, immediately quarantine the battery from any combustible materials. After it cools, properly dispose.
General Warning: Mistreatment / Modifying of batteries can cause serious consequences that can potentially cause harm to individuals. Do not point the light in eyes for long durations. (yes, we need to say that)
PROP 65
California's Proposition 65 entitles California consumers to special warnings for products that may contain chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
Modlite cares about the health and safety of its customers. We are providing information below to help you make informed decisions about the products you purchase.
WARNING: Lithium-ion batteries and products that contain lithium-ion batteries can expose you to chemicals including cobalt lithium nickel oxide, and nickel, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov
FAQs
Can I try troubleshooting things myself first?
Yes, absolutely!
We have created a helpful video playlist covering our most helpful troubleshooting tips.
Can I reach out to support with General questions?
Yes, absolutely!
Our Support team is a wealth of knowledge and would love to help you build the best setup for your use case.
When Will I hear back?
Our Support team is active Monday - Friday during regular business hours.
We make every attempt to answer in 1 business day or less.
Note: During holidays we thank you for your patience as our team takes time with family.
Can I DM your social Media with Support issues?
We strongly encourge all customers to use the support@modlite.com email for all support questions.
Our social media team will refer you to the support email and cannot help you with returns/warranty claims.