Modlite stands behind the products it builds and sells. If a product fails, contact us and get an RMA # and return shipping label first before sending it back. We may ask you to trouble shoot the light first. The exception is light head springs and bezel lenses. Both our light head springs and bezel lenses are designed to be replaceable, If you have broken a lens we will offer you the choice of sending the light head back to have it fixed or we can sent you a new lens and a tool to replace it yourself. We recommend that if you are going to be doing force on force training that you use clear plastic or even clear packing tape to cover the lens as a direct hit from a UTM or SIMS round may or may not crack the lenses.
New products can be returned within 7 days of purchase unused for a full refund. Return shipping is paid for by the customer. We reserve the right to evaluate returns/refunds before a refund is issued.
*NOTICE*: Opened Surefire™️ Products are non-refundable. Please also be aware that any Surefire™️ Warranty claims will need to be directed to them.
The exception to this warranty is batteries. If any battery is damaged or defective on arrival (will not take its first charge, or has issues with its first cycle), please let us know within 14 days of receiving your order and we'll make it right.
Battery Warnings
Lithium ion batteries may explode or burn due to improper use. A purchaser and user of rechargeable batteries should educate themselves on rechargeable batteries, especially as to charging, discharging, assembly, and storage. Learn more about proper storage and care for rechargeable batteries at http://batteryuniversity.com/. We are not responsible for any damage caused by the misuse or mishandling of rechargeable batteries.
Here are a few tips
- Never completely discharge batteries (below 2.5V under load or 3V unloaded)
- Charge fully (to 4.2V) before first use
- Use only high quality battery chargers such as the Nitecore D2 model we sell.
- Never try to charge or discharge Li-ion batteries with battery chargers that are not made for Li-ion batteries
- Do not use any rechargeable battery or charger if any visible damage is present, or if known mishandling, accidental or otherwise, has occurred
- Always store and transport rechargeable cells in a safe, non-conductive container (never keep a spare battery loose in a pocket and always use protective cases)
- If a rechargeable battery overheats, hisses, or bulges, immediately quarantine the battery from any combustible materials